FAQ

Who is Phat Kandi for?
Phat Kandi is for the bold, the nostalgic, the rule-breakers, and the collectors. Whether you're here for our statement streetwear or limited-edition drops, you're officially part of the kandi cult.

How do I place an order?
Find what you love, add to cart, checkout — and boom, you’re in. You’ll get an order confirmation straight to your inbox. Got questions during checkout? Hit us up anytime.

How long does it take to process my order?
We aim to ship within 1–3 working days. During high-demand drops or limited edition releases, it might take a little longer — but we promise it’s worth the wait.

Do you ship internationally?
Yes, Phat Kandi is a global vibe.
We ship worldwide — from London to Tokyo, NYC to Seoul.
Note: Customs charges may apply depending on your country and are your responsibility.

How long does shipping take?
UK Orders: 2–4 business days
International Orders: 5–10 business days depending on location
All orders come with tracking, so you can follow your goodies every step of the way.

How do I track my order?
Once your order ships, we’ll email you a tracking number. You can also head to our Track
My Order page anytime. Still stuck? Slide into our inbox via the Contact Us page.

How do I take care of my Phat Kandi merch?
Clothing: Wash inside out on a cool cycle 30c to keep prints fresh.

What payment methods do you accept?
We accept all major cards, PayPal, Apple Pay, and other secure checkout methods. No
sketchy stuff — your data is safe with us.

Can I return or exchange my order?
We accept returns on clothing and accessories within 14 days of delivery. Items must be
unworn and in original condition.

Something’s wrong with my order — help?!
We got you. Email us at hello@phatkandi.com with your order number and we’ll sort it fast. Damaged item? Wrong size? Missing candy? Let’s fix it.

Need more help?
Email: hello@phatkandi.com
DM us: @phatkandiofficial on Instagram